Norpine Auto Supply (96) Ltd
Privacy
Policy
Corporate Privacy Statement
At Norpine Auto Supply (96) Ltd we are committed to
respecting the privacy of our customers and our employees. Our privacy policy was developed to comply
with the Personal Information Protection
Act (PIPA) that came into effect
Signed: 
Date:
General
Manager
Norpine Auto Supply (96) Ltd
What is personal
information?
Personal information is about the identity of an
individual. It does not include any business contact information.
What information are we
responsible for protecting?
We
are responsible for protecting your personal information in our custody or
under our control, including personal information that has been received from,
or transferred to a third party.
Why do we collect, use and disclose your personal
information?
We
collect, use and disclose personal information to serve you better. By knowing
you better helps us understand your needs, communicate effectively with you,
and provide you with the services and products you want.
We
collect, use and disclose your personal information for the following reasons:
·
To open and manage an account
·
To deliver requested products and/or services
·
To provide warranties for products and/or services
·
To contact you about appointments
·
To follow up with you to determine satisfaction with
products or services
·
To notify you of upcoming events of interest
·
To grant credit
·
To meet regulatory and statutory requirements
How do we gather your personal information?
The
collection, use, and disclosure of your personal information depend on what you
want from us or how you do business with us. We normally collect personal
information directly from you. We may collect your information from others with
your consent or as authorized by law.
We
inform you before or at the time of collecting personal information, of the
purposes for which we are collecting the information. The only time we don’t
provide this notification is when you volunteer information for an obvious
purpose.
Your understanding
When
you provide your personal information to us through any of the previously
mentioned sources, you do so with the understanding that your personal
information may be used or disclosed for the identified purposes.
Your consent is required
Your
consent is required before we will collect, use or disclose your personal
information, except in special circumstances. These special circumstances may
include times when your consent is deemed by law or not required by law. These
circumstances may include instances during an investigation, an investigation
by the police, where your personal information is publicly available or in
situations otherwise permitted by the law.
When
collecting personal information about you from third parties for which you have
provided us with your consent, we will ensure that the third party is notified
of your consent to us collecting your personal information
We
accept any of the following as your consent for our existing use or future
collection, use and disclosure of your personal information for identified
purposes:
- your receipt of this
Policy, unless you advise
us either orally or in writing, that you do not agree with the terms
stated in this Policy, and that you wish to opt out of
all or portions of it;
- your express written
or oral consent as obtained through an application process; or
- your consent as
provided by your authorized representative, such as a legal guardian or
power of attorney
Your consent is not required
Your
consent is not required:
- if you voluntarily
provide personal information either orally or in writing if it is
reasonable that a person would voluntarily provide that information
- if we proceed with a
business transaction such as the purchase, sale, lease, transfer, merger
or amalgamation or any other type of acquisition, or disposal of, or
taking of an ownership interest in another organization, your personal
information may be shared with such prospective party to complete the
business transaction.
You can say no or you can withdraw your consent
You
may withdraw your consent at any time with notice, subject to legal and
contractual restrictions. If the withdrawal of consent prevents us from
executing our obligations contractually, your consent may not be withdrawn
unless it is agreed to by us. You should understand that by withdrawing your
consent it may affect our ability to continue to provide you with products or
services that you have or would like to receive.
To
withdraw your consent, contact our Privacy Policy Officer at the address or
telephone number listed in this policy. Unless we hear from you otherwise, you
are giving us your consent for the collection, use and disclosure of your
personal information as provided in this Policy
for the identified purposes.
How long will we keep your personal information?
Your
personal information is kept only as long as we need it to effectively provide
products and services to you and for a reasonable period of time thereafter in
case we need to meet any legal, statutory or business purposes.
How do we protect and safeguard your personal
information?
Whether
in electronic or hard copy format, we maintain strict security systems to
protect your personal information in our custody or under our control from
unauthorized access, collection, use, disclosure, copying, modification, or
disposal. When we no longer need your personal information, we will take as
much care to destroy it appropriately as we do when storing it.
If
your personal information is transferred to a third party, we expect the third
party to protect your personal information in a manner consistent with our Policy or as required by law
Rights to access your personal information
You
have a right to access your personal information that is in our custody and
control. You also have a right to know which third parties have received your
personal information from us.
You
can access your personal information by making a request in writing to our
Privacy Policy Officer stating specifically and in detail which personal
information you are requesting. We will try to respond to such requests as soon
as possible and if there is a delay, we will let you know. We may assess a fee for getting your personal
information, but only after first advising you of the approximate cost. If you are our employee no fees are charged
to retrieve personal employee information.
We have the right or legal obligation to refuse your
request for access to your personal information under the following
circumstances:
·
the information is protected legally
·
granting access would reveal sensitive or confidential
information
·
doing so would reasonably be expected to threaten the life
or security of another individual
·
the information was collected for purposes related to an
investigation or legal proceedings
·
the information would reveal the identity of an individual
who has provided an opinion about another individual and the individual
providing the opinion does not consent to the disclosure of his or her identity
·
the information is generated in the course of a formal
dispute resolution process
·
the information would likely reveal personal information
about another individual
Accuracy of your personal information
We
strive to ensure that the personal information we have on you is accurate and
up-to-date as necessary for the identified purposes for which it is to be
used. If any of your personal
information needs to be updated or amended, we will make every effort to update
the records. We shall make corrections
to personal information that is materially inaccurate or incomplete and, where
appropriate, we shall endeavor to advise third parties that have access to the
personal information in question.
For more Information, to file a complaint, to make an
enquiry, or opt out of all or parts of this Policy you can contact:
Privacy Policy Officer
Norpine Auto Supply (96) Ltd
La
Telephone 780-928-3912
Fax 780-928-3760
E-mail norpinela@norpine.ab.ca
If
you have a complaint related to our privacy policy or any other related matter,
contact our Privacy Policy Officer. If we cannot resolve your concern, you may
contact the Office of the Privacy Commissioner of Alberta-British Columbia.
A copy of this Privacy Policy is available upon request
Information on this
program obtained from following:
·
CAN/CSA-Q830-96, Model
Code for the Protection of Personal Information. Prepared by CSA Technical
Committee on Privacy, March 1996
·
Personal
Information Protection Act, S.A. 2003, c. P-6.5. Royal assent on
·
Government
of